Confused? Concerned? Not sure what to do?

Please review the Frequently Asked Questions below:

1Does this website provide online counseling?
No. The website is for educational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, counseling, or treatment.
2I passed my quiz and could not get my certificate, what do I do now?
Please send an email to and we will verify that you passed and provide a certificate for you.
3When trying to enroll in a course it says "You cannot enroll in this course". What can I do?
Please email us at and we will do our best to assist you with this system glitch. Sorry for any inconvenience to you about this issue.
4I am having trouble logging into the website, what should I do?
It is important that you use the EXACT user id and password you created when establishing your account. Please make sure that upon creating an account you remember your user id and password for future access. If you cannot recall either your user id or password simply contact and we will assist you in retrieving that information.
5Do your courses meet the DOT guidelines?
YES! Courses meet the educational requirements as a bona fide alcohol and drug course that is verifiable!
6Is online education effective?
YES! See here for more information.
7How do I access the courses?
YES! See here for more information.
8What should I do if I accidentally close the web browser?
Click here to access our login page. Once you login, click on the course that you accidentally closed in order to complete it. To prevent this in the future, make sure you always use the back arrow to return to the course material.
9How do I know if my computer will work with your website?
Click here to read about the requirements for our website.
10How many hours am I allowed to get through online learning?
You may earn as many as you choose. If an agency referred you, then a minimum credit hour may be required. However, you can choose to complete as many courses as you like.
11How much are your courses?
All our online courses at a minimum start at $17 with courses over an hour prorated based on a rate of $17 per educational hour (ex: a 2 hour course = $34; 1 1/2 hour course = $25.50, etc.).
12What are the options for payment?
You may pay for your courses online via PayPal™ or via major credit cards.
13Can I get a refund for the course if I am not satisfied?
Yes, click here to see our refund policy
14What are the steps to complete courses?
Simply pick out the course you want to enroll in, click on that course, and follow the directions.
15Is the website secure?
Yes. We are extremely careful with your information and have developed a website that meets company and industry security standards.
16 I am having trouble getting into the course. My ID and password keep getting rejected. What should I do?
Please click here and following the instructions for creating a new account.
17Who develops the courses?
Content for the Substance Education courses comes from material that was developed by licensed behavioral health professionals and then approved by our Vice President of Clinical Education. Courses also come from information developed by public domain entities. Public domain entities include, but are not limited to, the National Institute of Health (NIH) and the National Institute of Mental Health (NIMH). All public domain materials are available to be used freely by the public and do not in any way imply endorsement by the publishing entities or authors. Courses developed by public domain entities are marked as such, along with a link to their website. Since this information is free to the public, consumers of our website are paying to complete our examinations and obtain their certificate, not for the materials provided by the public domain entity.
18How long does it take to complete an online course and get my certificate? How do I print my certificate?
You can complete one of our online courses in a matter of hours, based on the number of credits you are accruing. It also depends on your comfort level using computers, online technology and the length of the course material. Courses indicating more hours have more pages to read. Once you have completed and paid for the course, you can immediately download and print a certificate from within your account.

What if I have a question that is not covered in the FAQ section?

We love hearing from our customers! Please send us an e-mail at, and we will promptly respond to you.
Or you can get in touch with us by using the contact form on our website.